Momentaz - FAQ

Q: How long does it take to process and ship my order?

  • A: We strive to process orders within 2 business days. Once processed, the delivery time depends on the shipping method selected. Standard shipping usually takes 6-12 business days (except for Customized Products)

Q: Can I track the status of my order?

  • A: Yes, definitely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package until it reaches your doorstep.

Q: Do you offer international shipping?

  • A: Absolutely! We are proud to offer international shipping to customers worldwide. Please note that shipping times may vary based on your location and customs clearance procedures.

Q: What if I receive a damaged or defective item?

  • A: We apologize if you receive a damaged or defective item. Please contact our customer support team immediately, providing details and any supporting images if possible. We will guide you through the return process and arrange for a replacement or refund.

Q: Can I return or exchange an item?

  • A: No, we don't accept returns unless the quality is wrong. Please note that Momentaz does not offer exchanges or returns on jewelry purchases. We apologize for any inconvenience caused and recommend carefully reviewing product details and specifications before making a purchase

Q: Are there any additional fees or taxes for international orders?

  • A: Import duties, taxes, and customs fees may apply to international orders and are the responsibility of the recipient. Please familiarize yourself with your country's import regulations to avoid any unexpected charges.

Q: How can I contact your customer support team?

  • A: You can contact our customer support team by visiting our Contact Us page on our website or by replying to the order confirmation email. We are here to assist you and provide prompt responses to your queries.

These are just a few commonly asked questions. If you have any additional inquiries or need further assistance, please feel free to reach out to our customer support team. We are dedicated to providing you with a smooth and satisfying shopping experience.